Is Epsilon a good company to work for?

Epsilon has an overall rating of 3.6 out of 5, based on over 3,622 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 69% of employees would recommend working at Epsilon to a friend and 59% have a positive outlook for the business. The best reviews about Epsilon have been left by employees working as Associate Business Systems Analyst , Project Coordinator and Senior Database Developer .

Does Epsilon pay their employees well?

According to anonymously submitted Glassdoor reviews, Epsilon employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Epsilon. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Epsilon?

69% of Epsilon employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Epsilon 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Epsilon?

Senior Software Engineer (101) , Business Systems Analyst (98) , Software Engineer (83) , Director (62) , Project Manager (47) , Account Manager (46) , Senior Business Systems Analyst (45) , Account Executive (41) , Manager (36) , Software Developer (35) , Senior Developer (28) , Senior Data Analyst (27) , Associate Software Engineer (26) , Business Analyst (26) , Campaign Analyst (25)

What are the pros of working at Epsilon according to real employee reviews?

"• Work/life balance was good 90% of the time; other people on the team weren't so lucky" ((in 475 reviews)); "The people at Epsilon are great and are really open to helping you grow and develop as an individual." ((in 260 reviews)); "good benefits and 401K matching" ((in 191 reviews)); "Good company and work culture" ((in 133 reviews)); "Flexible working hours and work from home opportunities" ((in 108 reviews))

What are the cons of working at Epsilon according to real employee reviews?

"There is no accountability for poor management." ((in 134 reviews)); "Low pay and very little base raises" ((in 99 reviews)); "Low salary and hard to get promotion" ((in 92 reviews)); "Bad managers continue to be rewarded." ((in 79 reviews)); "Senior leadership sometimes lack a realistic point of view and teams needs to over compensate." ((in 63 reviews))

What are employees saying about Epsilon layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Epsilon layoffs and their outlook for job security at Epsilon in 2026.

What are the top reviewed Epsilon locations?

Chicago , Irving , Wakefield , Boston , New York , Dallas , West Chicago , San Francisco , San Diego , Westminster , Lafayette , Denver , Atlanta , Wilton , Cincinnati , Los Angeles , Blue Ash , Schaumburg , Detroit , Nashville , Westlake Village , Earth City , Southfield , Franklin , North Wales , Phoenix , Troy , Agoura Hills , Itasca , Arlington

Epsilon reviews

3.6

69% would recommend to a friend

(3,352 total reviews)

Sean Reardon

56% approve of CEO

59% positive business outlook

Ratings by category

4.0

Work/Life balance

3.9

Diversity & inclusion

3.7

Culture & values

3.4

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

Epsilon has an employee rating of 3.6 out of 5 stars, based on 3,352 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epsilon employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

3K reviews

1.0

Dec 21, 2014

Worst I've seen. Wouldn't recommend to a person who was desperate for a employment. Would recommend fast food first.

It administrative

Recommend

CEO approval

Business Outlook

Pros

Great People who are motivated and determined to see the company succeed. Good stepping stone as far as a technology builder for your next job opportunity

Cons

Worst IT Sr. Management and SVP leadership I've seen in over 20yrs. The IT dept is metrics driven and all they care about is the bottom line. They preach work/life balance but secretly expect for you to be avail on your days off, PTO, and holidays plus be on-call. They could care less if you dropped dead at your cube they will still blame the employee.The management team makes promise to Sr leadership that cant be met which causes stress across the board. The turn over is like nothing I've ever seen. Most of the management team are non-technical so they have no clue of what they are doing and are under qualified and shouldn't be allowed to be in the position. HR see's no problem with the high turnover and merely blame the employee. The management team really doesnt' realize they are the problem not the solution. Ideas are being pitched and not listening too and 6-9 months later the leadership pitches the same idea as if it was there own when in fact the idea was proposed and somethings documented over a year ago.

Epsilon Response

1y

Thank you for sharing your feedback. Your insights will be shared with leadership as we work to improve.

1.0

Dec 15, 2014

I work for a company that contracts through Epsilon (KPI Connect). One word: TERRIBLE

Agent

Recommend

CEO approval

Business Outlook

Pros

Use this company as a stepping stone to a another job for another call center position.

Cons

I don't know where to start. I start working for this company (KPI connect) as a temporary employee and been employed for over six months. Management is completely inept. I mean management only consists of one person and the lead. By my 3rd month working here you can tell the the manager is completely inexperienced and the new lead is extremely timid. This whole company is basic ran by Nurse Racheted (control freak) and her assistant. The majority of my co-workers are afraid to stand up to management. Also we get paid barely above minimum wage and they expect high quality calls! They QA us like crazy like we're getting paid $20 an hour.

Epsilon Response

1y

Thank you for sharing your feedback. Your insights will be shared with leadership as we work to improve.

1.0

Dec 11, 2014

How is this company in business?

Director

Recommend

CEO approval

Business Outlook

Pros

Learning potential( self learning/on-job) for new employees or less experienced employees. Good mix of people. Possibility of landing in position with good title -- Directors and VPs in the company may be in the level of team lead in other companies.

Cons

Politics, no vision, non-standard practices, recruitment of family and friends creating creamy top layer who don't fit the top roles and have no clue, HR policies are driven by few key individual( not at board level)...............................

Epsilon Response

1y

Thank you for sharing your feedback. Your insights will be shared with leadership as we work to improve.

Viewing 3082 - 3084 of 3,352 Reviews

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Worst I've seen. Wouldn't recommend to a person who was desperate for a employment. Would recommend fast food first.

I work for a company that contracts through Epsilon (KPI Connect). One word: TERRIBLE

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