Great company, terrible execution of policies
Pros
Overall, the company is solid. People who work there usually know their stuff, and can support themselves given their area of expertise. Company events still occur, and the idea of email marketing is good one, if annoying to people's inbox. Policies are put in place for good reasons. Epsilon had a massive data breach several years ago, and it is still lingering
Cons
Outsourcing IT is the single most inefficient way to work with the user base. Growth in the company is...hard to figure out at best. I was told by multiple managers that pay raises occur once every 3-5 years, and promotions only exist if the company needs a new position, or someone leaves and no one wants the old position. Some positions for new employees require them to work 2nd shift processing data for 2 years before they can move departments, qualify for a raise, or be acknowledged in general. The head at the top continues to make poor decisions that affect the general health of the employees. One site used to have kegs and margaritas on Fridays, but that era left recently when Epsilon decided making their employees happy should be kept to a minimum. They recently decided to outsource their Helpdesk and Desktop support team...which caused multiple sites to lose good people, as well as dedicated support...in trade for overseas 24/7 call support. Lower management can't really seem to pick a direction in general when working and often rely on higher management to hold their hand with general direction pointing. Epsilon's network infrastructure is in an overhaul, and it appears to be going well. If anything, the technology department at least has a good idea of what's needed to work with outside clients. The data processing teams leave a ton to be desired. The marketing teams seem to miss the boat on how to sell what data can really do...instead they use standard sell tactics and hope their clients don't ask for more. The development team is overstaffed, and can't fix products fast enough. There is clearly multiple issues when attempting to get a reasonable fix on internal applications used to support the clients. They often use outdated versions of java and ie, as well as poor coding standards often overlooked by the management, who lack coding skills themselves to see the issues. I loved Epsilon, and would have stayed there to give a hand into making something better, but outsourcing and losing pay/benefits to stay on is a terrible practice.