Most of all the current leadership of the Workforce Solutions Business Unit seems to have been crafted as Disney villains (keep an eye on your dalmatians around them).
Prior to 2016 this Business Unit had leadership which fostered innovation, looked for ways to add value to the customer experience, was supportive of employees, and the leadership (collectively) was even pleasant and personable. The current Business Unit Leadership portrays themselves as tyrants for whom all of the peasants must serve. The current leadership's "new innovations" are 8 or 10 year old processes which they, the new leadership, had the idea for in 2016/2017. Had they actually bothered checking with any one of the dozens of legacy experts they would have learned that this has already existed for years. But sadly, the organization was forced to invest in creating and rolling out a new product which was actually several years old. Customers were, and are confused on this new product push and grand roll out of a solution which they have utilized for years. Imagine a cell phone provider, who has provided their customers with free voicemail for years, investing heavily into a mailing and commercial campaign to announce that, "Our subscribers will now get free voicemail!!" This is what Workforce Solutions just spent the last 18 months gearing up for, and then executing on.
On top of this disaster of a "new product launch" the new leadership is very standoffish and displays no real leadership qualities for their people. As an example the leadership gets invited to plan/strategize for a client meeting (for a top 10 client), and engages as little as possible. Then, during the meeting, when the leadership decided the content was off the mark (for them) they completely belittle the service team while sitting at the table with the client. This leadership approach is short-sighted and unacceptable for so many reasons that I won't bother going into the layers of failure this sets everyone up for.
Furthermore the new leadership definitely has a "do as I say, not as I do" approach. "Watch your expenses!", but don't pay any attention to the major, likely 6 figure, office renovation that I am having done (to an already beautiful office)... "Employees cannot bring families to work functions!!" (then brings spouse to a work function). "Keep me engaged on your top clients!", but then declines every opportunity to join planning calls and meetings (and later asks why they have not been engaged).
I just can't stress enough how disastrous the Workforce Solutions Leadership is. If you are considering a career with this business unit I would strongly suggest connecting with some of the peasants via LI or other available networks to gather firsthand feedback about the experience of working there these days. The culture went from very solid, to the worst I have ever experienced in a matter of 12 months or so.
