Equinox reviews

3.3

51% would recommend to a friend

(3,588 total reviews)
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Harvey Spevak

48% approve of CEO

40% positive business outlook

Equinox has an employee rating of 3.3 out of 5 stars, based on 3,588 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Equinox employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

4K reviews
1.0
Dec 5, 2014
Recommend
CEO approval
Business Outlook

Pros

You get a free gym membership and there's luxury products in the locker rooms. Coworkers are really nice and friendly.

Cons

Many many things! I didn't voluntarily start working at Equinox. The previous fitness club that I worked for sold the property to Equinox for a profit (the previous company was more a real estate company, so I understand), so it resulted in a buy out. We transitioned as to an Equinox and adapted all of their policies and procedures. I stayed because I need the money and Equinox was not going to lower our previous hourly rate. The first thing that they did was require that we take a lunch. I only work 5 hours every shift, so that would cut my paycheck significantly every cycle. The next thing was they switch my schedule without telling me! They would make me work every other day, like working every other Friday. They don't ask and just change it and assume that you will be okay with that. That cut my paycheck even more! There is no appreciation for us at all! They hold you to the highest standard of customer service (ring up sessions, check in people, address complaints, answer the phone, do the class count, etc.). Equinox is open everyday of the year (Including Thanksgiving and Christmas) so that means there's no breaks. Equinox's structure of procedures and organization is horrible. They don't have reasoning for the changes they do and only make things more complicated. I have members complain, scream, and cuss you out like there is no tomorrow because the Equinox process is so much slower and more complicated than our previous company policies!

2.0
Nov 30, 2014

Terrible work environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can make lots of money if you want to work 14 hour days

Cons

They couldn't care less about your family or social life. There is absolutely no life balance.

3.0
Nov 24, 2014

Great atmosphere

Recommend
CEO approval
Business Outlook

Pros

Beautiful facilities with good clientele. Clean and up to date. Wonderful employees and caring staff. Inspiration all around and great continuing education program.

Cons

As a personal trainer, you make peanuts compared to what the client pays. My tier pays $125 per session and with hourly wage I see $35 of that. Highway robbery if you ask me. I bonus structure helps, but its not amazing home unless you're hitting a high level bonus.

Viewing 3388 - 3390 of 3,588 Reviews

Glassdoor has 3,718 Equinox reviews submitted anonymously by Equinox employees. Read employee reviews and ratings on Glassdoor to decide if Equinox is right for you.