You're expected to take call after call with barely any time in between. But during the few seconds you get between calls, you're expected to do a ridiculous amount of follow up work and research that really requires much more time and attention to detail than your offered. You supposedly get 2 hours of "not ready" time to spend off the phones to work on this research and follow up work but the minute you go not ready, you get messages from every supervisor working! Mind you, when you get a complicated call where assistance from a supervisor is needed, they're always busy and can't help, but somehow manage to have the time to follow when you're not taking calls to tell you to grab some. Then when clients call in rightfully upset and request a supervisor, they only rarely will take the call and in most instances instruct you to set up a callback that they never follow up on. They also have no problem talking negatively about the reps they are supposed to be assisting and supervising which is in my opinion is very unprofessional. They are also very rude and condescending the majority of the time. The processing and back office departments constantly make huge mistake that result in big problems for the clients and there is no support available to provide these clients. I have only been employed for about 7 months and there was just a new training class put on the phone, half the people from the newest class have quit and about 5 other people have quit or submitted 2 weeks notices. I have never been this stressed and unhappy at a job in my life and have never left a job in this short a time period but as far as I'm concerned, my time with this company has been far too long.
