Estech reviews

Thank you for your feedback. Working in customer service or technical support can be stressful and may seem monotonous at times. It takes special individuals and teams to successfully navigate working through customer issues but at the same time, it can be very rewarding to help people resolve issues. One of our core values is to "provide an exceptional customer experience." Our customer service and technical support departments are at the front line of providing this experience although we believe it is a mission everyone in our company shares. One of our other core values is to "enjoy a fit, friendly, and fun work and lifestyle". It appears that in this person's case, we may not have lived up to our core values. We will continue to strive to help everyone here at ESI have a great work experience.

While it is unfortunate that sometimes companies and employees part on less than desirable terms, we try to have open an honest discussion with all personnel in the organization though sometimes sensitive information cannot be discussed. We would like to provide some facts as a response to the above post. 1. Over the past 6 years Estech (and much of the telecom industry) has been transitioning our products to work in the cloud as well as on premises. Change and transitions like this are not easy and can create stress but the evolution of a company is pivotal to its long term success. To set the record straight many people have received raises and promotions based on merit and work ethic. We try to reward all employees that are working hard and contributing to the success of the organization. 2. While we will not address specific personnel issues, I can tell you that at any time when poor behavior is brought to management’s attention we have acted immediately and taken the proper steps to terminate employees and support those that may have been affected by any poor behavior. We can unequivocally state that the above statements made by this employee are not true. We take pride in our diverse work force and welcome applications from all qualified individuals. Thank you, George