5.0
Jan 18, 2025
Growing pains are better than shrinking pains
Current employee, less than 1 year
Recommend
CEO approval
Business Outlook
Pros
- Incredible industry with a huge TAM and new products are game-changing in this space - Product team is very receptive/collaborative and fun to work with - CS team is full of talent (needs more process to see true talent) - Sales team is ramping and eager - Marketing has been an excellent parter to CS
Cons
- Hyper-growth means process falls on the floor often - Poorly qualified deals/ICP undefined causes unnecessary churn - Contract structure puts LOTS of pressure on CS to sell