Inconsistent standards all across the board. Despite everything of theirs being sloppy and typo-ridden (from the offer letter to the weekly powerpoints) they want to be nitpicky about a growing list of things. The training is all basically undone once you are ramped. None of anything you learned will actually be applied in the real world. Reviewers take things super personal when they don't always know their own rules. Alignment is a mess and their quota standards are hilarious. Looking through past drafts from "top reviewers" are riddled with errors and inconsistencies. Their new focus on "turnaround" times had me working late into the night and all through the weekend.
The company itself is dishonest on its face. It. presents itself as a "futuristic AI solution for personal injury demands" when really it is heaps of average people leading and reviewing other average people doing the same work your average case manager at a firm does, at an overworked pace. Expecting regular people, even the few with law degrees, cannot be expected to understand the dynamics of the legal codes in all 50 states. Honestly, the ones I truly feel bad for are the 3 true experts who are expected to come up with the templates and language for a department of 200+ people. The actual AI barely does what is advertised and you will spend most of your 10-12 hour days correcting the mistakes of the AI, only to be scolded if any voice is shown or if it even sounds remotely human. It is absolutely not worth your time. The bonus structure is a further joke despite their "changes". They will find any excuse to nickel and dime you while you dedicate all your waking hours to their value.
Also, their "unlimited PTO" is just a way for them to get out of paying out of PTO. When I took more than a week off I was sent a message from the head of the department asking if any more time off for the year would be necessary with a condescending tone. You end up taking less time off than with a normal PTO structure. They're outsourcing most of the legal ops team to India anyway so they probably won't have a team here in a year. They've been thinning out their North American team through arbitrarily changing their standards and culling the ones they are bored of. The worst part is I've been hearing many companies like this operate on a similar "black box of humans" sort of model. A terrifying sign of the times.
