Instability and Inconsistency Lead to a Poor Outlook
Pros
The staff on the "ground floor" of each subsidiary company are generally pleasant, hard working, and competent. The members of the culture department at EverCommerce HQ are also helpful and friendly. EverCommerce also consistently pays their freelancers on time – not all companies do that.
Cons
Understaffing should be a temporary challenge, not a business model. The main subsidiary I worked with made record profits in 2019 in spite of losing multiple senior staff members. Every time workers left, the extra burden was piled onto the remaining team. Towards the end, many employees were doing work that was formerly spread out among 2 to 4 people. An EverCommerce representative assured us that our high turnover rate was typical among their subsidiaries and we should rest at ease. Two months later, the company got informed that 3/4 of our staff were getting laid off. Our subsidiary is basically a hollow shell of its former self, and it is my understanding that multiple departments now have more contractors than actual employees. Miscommunication is unfortunately a running theme at EverCommerce. Headquarters has a bad habit of making and reversing big decisions without proper notice, forcing support teams to deal with a flood of upset and confused customers. Large projects would regularly get stalled because someone higher up got bored and decided the team should work on another task. I understand that priorities change, but said changes should be backed by hard data rather than an executive's whims.
