Pros
Team members on the front line are helpful and great to work with
Cons
Everything else. Old system is out of touch with current CRM software features, instead of purchasing a new system the already stretched IT team built one that doesn't work and creates more work for employees. Forced to move into new system while it was still being developed to meet executive expectations. Upper management uses popularity when deciding how to treat and promote employees. Existing employees are constantly forced to take on additional work to the point where 50 hours a week wouldn't keep you caught up with the requests coming in. Pays incoming employees more than existing team members that have been there for multiple years or in some cases decades. Not just the worst job I've had; it's the worst job I've ever heard of.
