Pros
Some colleagues were genuinely friendly and helpful without any ulterior motive. Decent salary and bonus.
Cons
Department is big with many colleagues holding the same job position and reporting to the same boss. There are a couple of "Team Leaders" amongst the Customer Service Representatives. Naturally, this invites a toxic environment where people tend to try to get leverage over one another by playing politics. Most aren't happy with the Team Leaders as they believe they should be one, while the Team Leaders are generally unhelpful, fending off for themselves hoping that they stay in "power". There's only one Customer Service Manager who everyone reports to - so you can imagine this will ultimately mean lack of progression. Female dominant department with a lot of politics. Overall, the working culture is also poor. Everyone keeps to themselves when working. Not a lot of cohesion and teamwork involved - you will see cliques/groups too. One word: Toxic.
