Is Experian a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Experian have rated their employer with 3.7 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of Experian employees being 4.1 out of 5 stars. Search open Client Service Associate II Jobs at Experian now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Experian .

Does Experian pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Experian with 3.9 out of 5 stars based on 157 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Experian.

How happy are Client Service Associate II professionals working at Experian?

65% of Client Service Associate II employees at Experian would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Client Service Associate II professionals have also rated Experian with a 4.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Experian?

Software Engineer (139) , Senior Software Engineer (107) , Project Manager (88) , Software Developer (87) , Product Manager (86) , Account Manager (73) , Manager (67) , Account Executive (64) , Director (64) , Sales (64) , Customer Service Representative (63) , Analyst (59) , Business Analyst (57) , Analista Sênior (52) , Gerente (50)

What are the pros of working at Experian according to real employee reviews?

"Good Benefits and Remote" ((in 545 reviews)); "great people and a company that tries its best to stick to values" ((in 493 reviews)); "Experian has a great culture and allows employees to innovate their ideas and use data to benefit the organization." ((in 465 reviews)); "Very flexible and good work/life balance" ((in 347 reviews)); "Colleagues which are a great" ((in 170 reviews))

What are the cons of working at Experian according to real employee reviews?

"Poor management and lack of empathy" ((in 217 reviews)); "Many managers have now not seen their teams face to face or met new starters for over 5 years." ((in 106 reviews)); "Many layoffs over the past 2 years due to poor executive management" ((in 75 reviews)); "Senior management does not have the skill set to effectively run group." ((in 55 reviews)); "no training to the employees" ((in 47 reviews))

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Experian

Experian Client Service Associate II reviews

3.7

65% would recommend to a friend

(157 total reviews)

Brian Cassin

69% approve of CEO

80% positive business outlook

Ratings by category

4.3

Work/Life balance

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.7

Career opportunities

3.5

Senior management

Client Service Associate II employees have rated Experian with 3.7 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. Experian is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

157 reviews

3.0

May 12, 2024

Overall it's ok company

Account manager

Recommend

CEO approval

Business Outlook

Pros

-Industry-level salaries and good compliance

Cons

-Slow growth speed because the market is not that large

5.0

May 7, 2024

Excelente company

Client services associate ii

Recommend

CEO approval

Business Outlook

Pros

Great company bonus insuramce. Excelente benefits Great offices to work Most modern equipment Compensation for internet at wfh

Cons

Poor management. Employment rotation. Work under pressure. Work not paid enough. Miscommunication of management.

3.0

Apr 25, 2024

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work good benefits

Cons

Managers can be more focused on the numbers than the people

Viewing 28 - 30 of 157 Reviews

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Global Channel Partnership Lead (Remote US)

Enterprise Business Development Representative - Remote

Vice President, Software Engineering (Remote)

United States

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Vice President, Software Engineering (Remote)

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Experian Client Service Associate II reviews

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Overall it's ok company

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