Is Experian a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Experian have rated their employer with 3.7 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of Experian employees being 4.1 out of 5 stars. Search open Client Service Associate II Jobs at Experian now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Experian .

Does Experian pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Experian with 3.9 out of 5 stars based on 157 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Experian.

How happy are Client Service Associate II professionals working at Experian?

65% of Client Service Associate II employees at Experian would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Client Service Associate II professionals have also rated Experian with a 4.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Experian?

Software Engineer (139) , Senior Software Engineer (107) , Project Manager (88) , Software Developer (87) , Product Manager (86) , Account Manager (73) , Manager (67) , Account Executive (64) , Director (64) , Sales (64) , Customer Service Representative (63) , Analyst (59) , Business Analyst (57) , Analista Sênior (52) , Gerente (50)

What are the pros of working at Experian according to real employee reviews?

"Good Benefits and Remote" ((in 542 reviews)); "great people and a company that tries its best to stick to values" ((in 483 reviews)); "Experian has a great culture and allows employees to innovate their ideas and use data to benefit the organization." ((in 469 reviews)); "Very flexible and good work/life balance" ((in 343 reviews)); "Colleagues which are a great" ((in 172 reviews))

What are the cons of working at Experian according to real employee reviews?

"It represents many extra hours that based con labor chilean regulations were never paid and salaries are very low for SSC teams." ((in 149 reviews)); "Many managers have now not seen their teams face to face or met new starters for over 5 years." ((in 107 reviews)); "Senior management does not have the skill set to effectively run group." ((in 55 reviews)); "Upper management is clueless." ((in 46 reviews)); "Many of the supervisors are the worst gossipers in there who use others to hide their own incompetence." ((in 13 reviews))

Skip to content Skip to footer

Notifications

Experian

Experian Client Service Associate II reviews

3.7

65% would recommend to a friend

(157 total reviews)

Brian Cassin

69% approve of CEO

80% positive business outlook

Ratings by category

4.3

Work/Life balance

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.7

Career opportunities

3.5

Senior management

Client Service Associate II employees have rated Experian with 3.7 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. Experian is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

157 reviews

3.0

Nov 21, 2024

Low rates

Ux designer

Recommend

CEO approval

Business Outlook

Pros

Good insurance, good maturity, interesting tasks

Cons

Low salary rates, no business trips

Experian Response

Thank you for sharing your experience! We're glad to hear you enjoy the work and benefits at Experian. We’re committed to creating a rewarding environment for our team and appreciate your perspective. Wishing you continued success!

3.0

Oct 10, 2024

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work to start your corporate career

Cons

Can be stressful once, you have finished training

3.0

Jul 13, 2024

Overall, not bad... Just not for me.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They had good benefits and pay.

Cons

I worked during the late pandemic 2020-2021 time frame, so for a job that gave you access to a lot of people's personal info it was probably not the best in a work from home environment. They also had ridiculous over time requirements. And to be honest, I learned I wasn't the best person for taking constant cold calls from customers who were mad about their identity or credit alerts.

Experian Response

Thank you for sharing your feedback. We’re glad you found the benefits and pay positive. We understand that working from home during the pandemic presented unique challenges, and we appreciate your honesty about the role and overtime requirements. Your insights are valuable as we strive to improve our work environment and support for employees. Thank you for your contributions during your time with us.

Viewing 22 - 24 of 157 Reviews

Jobs at Experian

Global Channel Partnership Lead (Remote US)

Enterprise Business Development Representative - Remote

Vice President, Software Engineering (Remote)

Vice President, Software Engineering (Remote)

United States

View job

Experian reviews FAQs

Experian reviews Experian Client Service Associate II reviews

Experian

Experian Client Service Associate II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low rates

Customer service

Overall, not bad... Just not for me.

Jobs at Experian

Experian reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Experian reviews FAQs

Jobs at Experian