Pros
The pay is pretty good, not great. The community is all right.
Cons
Mandatory OT Minimal-no support on weekends Promises of benefits we never get You aren't getting the benefits Experian employees get. No holidays, even if it is one labelled under "my benefits" You will have to take calls for over 290 different companies as if you worked for that company, you won't be trained for most of them. Training was lacking, and the trainer didn't seem to have a full grasp of what csid does. CSID doesn't stand for anything, it's not an acronym. There have been days where I was logged in, at my computer, and not been payed for those days. Training often times does not match company policy. CSID is open 24/7/365, we don't have supervisors at all hours, though. If you want to call in, you'll have to do it when the attendance line is open, also not open all hours. The help desk has never fixed anything I've called in about, they blame me for the problem and then hang up, if they follow up at all. You are held responsible for replacing faulty equipment. you will have your calls graded in house, and by every company you take calls for, all 290 of them. Many of these companies will provide their customers with a wildly inaccurate view of what csid does, you can expect people to call in looking for credit advice pretty frequently. Every department is badly understaffed, you may be transferred to a different department to meet their needs without any input from you.