Experian Marketing Solutions / Consumer Insights continues to struggle with implementing a plan for growth and sticking to it. Much like Sybil with her multiple personalities, Experian needs to understand who they are and what they want; they then need to develop a good plan for success and to stick with it - not flip-flop and change direction every year. They also need to quit over-working, under-paying and taking advantage of the decent, loyal, dedicated employees they have left. Before the end of each fiscal, positions are eliminated and department budgets are cut all to improve the bottom line - but at what cost? Over my 8+ year tenure, I took on 3 additional positions due to downsizing without any increase in pay. Promotion to the next job level never came through even though it was the work I was doing for several years. The expectation is to work more hours (50+ hours p/week is the norm and what's expected) to complete the job(s) at hand which in turn creates a reactive rather than proactive work environment. Corporate global strategy to create shared services (AP/AR/IT) in Costa Rica, Chile, Kuala Lumpur in order to reduce redundancy across all business units resulted in entire departments to be laid off and outsourced to these off-shore locations. Morale is terrible and people are looking elsewhere. Senior and Executive Management are clueless and only care about the numbers, not the people. Older, more experienced, talented people with years of service are being let go so it does seem ageism is in play.
