Experian reviews

4.1

79% would recommend to a friend

(5,689 total reviews)
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Brian Cassin

88% approve of CEO

74% positive business outlook

Experian has an employee rating of 4.1 out of 5 stars, based on 5,689 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

6K reviews
4.0
Aug 17, 2015

Great company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great variety of work, and incredibly challenging. The company feels like it's going in the right direction and has a genuine desire to be customer obsessed and do the right thing. Great product set, fabulous bunch of people with a high desire to do brilliant work together. Great benefits and work-life balance is massively improving (if you're in the right role).

Cons

Some recent changes have been poorly handled by global leadership. This is unusual and I think because they forgot the basic principles of communicating during change. Quite bureaucratic to get key decisions made, although do understand the challenges of operating in a regulated business. Sense that some of the 'new' senior leaders are more bullish and sales focussed and losing some of the goodwill created under Don Roberts.

3.0
Aug 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Great friendly environment. Train was good.

Cons

Management not always willing to help. Managers more worried about conversating and joking with one another than helping employees with questions.

2.0
Jul 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Lovely people. Mainly great colleagues outside of the cut-throat world of sales. Dedicated people with a great sense of perspective, and many having served many years.

Cons

Run by accountants. Finance are in charge, and they change the rules at the drop of a hat to prevent agreed bonuses being paid. It means you can't achieve what you are led to believe at interview, and no amount of appeal to line management changes anything. The whole place is run on a blinkered 12-month timeline, and they wonder why callcredit and equifax are whipping their arses. Experian UK is prone to adopting ludicrous sales techniques with no foundation in success, which annoys staff and clients alike. The staff sneer at it; the management imagine it's successful.

Viewing 5569 - 5571 of 5,689 Reviews

Glassdoor has 8,093 Experian reviews submitted anonymously by Experian employees. Read employee reviews and ratings on Glassdoor to decide if Experian is right for you.