Experian reviews

Expected to sell even when candidates are told they are going to customer care; calls can be stressful and you don't get much time to take a breath if you need a few minutes; escalation calls are sometimes referred back to you, even if your call qualifies for escalations, though a lot of esc. agents are very good at helping you problem solve or tell you what can be done/coach you on the calls; info program for agents is not very user friendly/out of date.

No trust from upper management Poor work environment (small, crowded, and loud) Innovation from top down, rather than getting advice from the technical experts. Whatever the buzz word of the month is will be what they want to innovate on. Bonus structure for IT is based on outage minutes globally. Before initiating this, they had a year focused on dropping outage minutes as far as they could. Now they expect us to keep up those minutes without any downtime windows. No clear accountability or responsibility assigned to groups. Multiple town hall meetings and surveys performed to find out the issues within the company, but nothing ever done to fix them.