Pros
- Great benefits - Casual attire - Free food occasionally - Flexibility to work from home (depending on your manager)
Cons
- Technology is subpar compared to competitors. Issues always come up and not enough competent tech resources to fix. Always having to apologize to clients for latest tech issues. - Salaries are nowhere near competitive. Published minimums are not honored. Salaries have actually decreased in time. Competitors offer ridiculously higher pay for same jobs. - Massive layoffs in U.S. due to outsourcing to Costa Rica. Staff in Costa Rica is undertrained and unexperienced, with a call center mentality. Employees in U.S. that were not layed off either left on their own, are looking to leave or stayed but extremely unhappy and uncertain about their future. - Layoffs and low office morale starting to affect client relationships. - Management is reactive not proactive, constantly putting out fires. Most mid-level managers are immature and have no real decision making power. Upper management is non-existent due to recent turnover by North America CEO, General Manager and a few VP's. - Company direction changes constantly, creating uncertainty for employees and lack of confidence from clients. - Work/Life balance affected by constant tech issues and understaffing.