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      Experian

      Engaged Employer

      Experian reviews

      4.1

      80% would recommend to a friend

      (5,688 total reviews)
      avatar

      Brian Cassin

      89% approve of CEO

      74% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.0

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Experian has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Aug 9, 2016

      Horrible

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company name on resume

      Cons

      Lies about job position and details of work, initially stated customer service ended up being sales. Management was micro managing, supervisor would check personal trash bins to gather Intel against you. Manager was uninviting, intimidating and would yell across the room to get my attention. Very disrespectful. Call center supervisor was oblivious or simply complacent to mistreatment of call center agents. Even with excellent record of attendance, quality of service and exceeding quotas if 1 manager doesn't like you and cries to her supervisor it's over for you. Basic pay.

      3.0
      Jul 11, 2016

      Not fast enough and all the good people are leaving

      Client partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      We finally have a story that seems to be resonating but haven't committed to delivering on it and many in leadership positions aren't completely bought in which explains a lot about our lack of progress in any one direction.

      Cons

      There was once an opportunity to be something greater than we are but with a lack of support, investment and real technology prowess- we lost our way. The top leadership are all gone and the last one and our biggest cheerleader left after the client summit with no forewarning. Not sure what to make of this except we're left with subpar management and no real vision to compete.

      4.0
      May 13, 2016

      Good company but strict culture

      Customer services/response processing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gym onsite Benefits after 30 days Fair amounts of benefits time

      Cons

      Pay isn't competitive Long training periods (9 weeks for CS for example) Metrics environment No real defined path for growth from what Ive observed. Office politics to play to get ahead of course like most big corporation. No bonus offers to tie with metrics.

      Viewing 277 - 279 of 5,688 Reviews
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