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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,489 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Oct 27, 2015

Front Desk

Recommend
CEO approval
Business Outlook

Pros

It's slow at times and you can do homework if you like our watch a movie s long as you keep an eye out for guests. Ok benefits too with 7 free stay per year

Cons

You're alone, so if you have a complicated customer, you can't talk to your manager or anything. You're pretty much limited since you don't have the power to change prices or give the room the guests wants. There are times that it's overbooked and guest cannot be taken even though they have a reservation.

3.0
Oct 27, 2015

Front Desk Clerk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was a student and so my schedule was able to take that into account so that I could still work full time while attending school full time

Cons

The don't seem to value leadership very much in that they move and change people without regard to preference or previous promises. They don't pay management what they are worth and overwork them. Lattice structure is not conducive to moving up in the company.

4.0
Oct 26, 2015

....

Recommend
CEO approval
Business Outlook

Pros

7 free nights a year Lunch is sometimes provided Friendly guest Hands on work environment Constantly busy 3 different shifts to choose from

Cons

Slow in the winter time Hours may vary (part time can sometimes work full time hours) Paid every two weeks

Viewing 2254 - 2256 of 2,489 Reviews

Glassdoor has 2,523 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.