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      Extended Stay America

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      Extended Stay America reviews

      3.5

      59% would recommend to a friend

      (2,488 total reviews)
      avatar

      Greg Juceam

      62% approve of CEO

      55% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Jul 3, 2014

      Hotel manager is nice.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free rooms for vacation. Employees can have free room for vacation nationwide. Free rooms for vacation. Employees can have free room for vacation nationwide.

      Cons

      Pay is low. Not much to say. It's a job.

      3.0
      Jun 17, 2014

      A great job for college students!

      Night - guest service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I fortunately had an amazing manager who was able to support me in every way possible. She allowed me to have a flexible schedule, and trained me in different areas so I was able to keep my hours up by filling different positions around the hotel. The job roles in themselves are pretty easy once you learn your jobs. I worked at the Front Desk, Housekeeping, and Night Laundry and honestly, I wouldn't be able to choose my "favorite". They all had perks and they all had cons, but what mostly impressed me was the staff at the hotel I worked with. Time off was easy to come buy, in addition to all employees having access to free stays and other hotel perks. Your uniform is provided to you and my boss loved to give out presents for outstanding performances. I also felt like she genuinely cared about her employees and treated you like family.

      Cons

      Promotions may be hard to come by if you're not willing to move, just because the hotels already have a small staff. The only problem I've ever experienced working there was sometimes hearing my name coming up in a rumor mill. Some people felt the need to talk about people and even make things up despite them not knowing you at all, and it was at the most, slightly annoying. In the end, I didn't care.

      2.0
      Jun 13, 2014

      Lots of potential gone by the way side

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      nice corporate office location, newer building

      Cons

      gross lack of training, both at the corporate and hotel levels lack of company unity lack of employee support, both in personal and professional growth lack of uniform procedure and policy throughout the company lack of caring for employee frustrations lack of communication throughout company technology and most software is very outdated, many daily issues with technology while trying to complete tasks

      Viewing 2431 - 2433 of 2,488 Reviews
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      ReviewsExtended Stay America reviews

      Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.