Extended Stay America reviews

You get rude customers especially if there's an event happening nearby.

Bare bones management. Unsupportive, unreliable “we care” mentality. Leadership needs to really investigate but the truth of the matter is the call is coming from inside the house. Evictions overran hotel and instead of addressing concerns it’s blame the manager for not succeeding when the clientele of eviction guests outnumbered the actual paying guests. Items not fixed, costs cut, daily conversations being berated, cursed at, threatened, called vile names by guests. Higher leadership when addressed asking what I did to cause it? No work life balance even though they talk about it, no mutual 180 on our managers that was promised years ago, just blame the low level management for everything and preach accountability but never take self accountability for their own actions. There is so much more I could write about favortism, pay disparity for POC and LGBTQ+ peers, about a toxic culture of comments made by leadership and behaviors. Kicking managers out of their positions to sell, kicking people out of their places offering no support, I mean, I could say all that but simply put- Run.