Is Extended Stay America a good company to work for?

Extended Stay America has an overall rating of 3.5 out of 5, based on over 2,523 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 59% of employees would recommend working at Extended Stay America to a friend and 54% have a positive outlook for the business. The best reviews about Extended Stay America have been left by employees working as District Manager , Housekeeping and Maintenance Technician .

Does Extended Stay America pay their employees well?

According to anonymously submitted Glassdoor reviews, Extended Stay America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Extended Stay America. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Extended Stay America?

59% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extended Stay America 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Extended Stay America?

General Manager (414) , Guest Service Representative (229) , Housekeeper (147) , Team Lead (131) , GSR (83) , Front Desk Agent (79) , Front Desk Receptionist (56) , District Manager (55) , Assistant General Manager (53) , Guest Services Representative/Night GSR (37) , Maintenance Engineer (32) , Front Desk (29) , Manager (29) , Assistant Manager (25) , Hotel Manager (25)

What are the pros of working at Extended Stay America according to real employee reviews?

"The also have great benefits and the are willing to let you advance your career with time." ((in 151 reviews)); "2. Some off the people are great mainly the staff because they share your struggles with you ." ((in 119 reviews)); "Great perk is that you get 7 free nights at any Extended stay hotel in the country." ((in 70 reviews)); "Working with great staff and feeling the support from them and working hard as a team." ((in 56 reviews)); "Flexible schedule and room to grow" ((in 31 reviews))

What are the cons of working at Extended Stay America according to real employee reviews?

"Work alone a lot and low pay" ((in 130 reviews)); "Poor management communicate with team more often" ((in 116 reviews)); "Upper management at corporate was disconnected" ((in 77 reviews)); "never enough stuff and the managers do not stay to help clean rooms." ((in 68 reviews)); "No work life balance for you" ((in 66 reviews))

What are employees saying about Extended Stay America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extended Stay America layoffs and their outlook for job security at Extended Stay America in 2026.

What are the top reviewed Extended Stay America locations?

Charlotte , Orlando , Houston , Phoenix , Austin , Dallas , San Jose , Tampa , Seattle , Los Angeles , Jacksonville , Indianapolis , Fort Wayne , Raleigh , San Diego , Atlanta , Chicago , Anchorage , Nashville , Orange , Fort Lauderdale , Sacramento , Denver , Miami , Chesapeake , Ann Arbor , Louisville , Jacksonville , Fremont , Salt Lake City

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Extended Stay America

Extended Stay America reviews

3.5

59% would recommend to a friend

(2,489 total reviews)

Greg Juceam

62% approve of CEO

54% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Mar 26, 2020

It's all what you make it.

Night audit/laundry, front desk

Recommend

CEO approval

Business Outlook

Pros

The tenants make the job fun and you can self govern.

Cons

Major lack of communication and a poor training curriculum. When you work the night shift, do not expect to be aware of any changes that happen within the hotel or with management. You will be in the dark.

2.0

Mar 16, 2020

Went downhill

Management

Recommend

CEO approval

Business Outlook

Pros

Early summer release, insurance is adequate

Cons

Management is terrible, never are able to pay out bonus. Promote the worst producing employees

1.0

Mar 5, 2020

Poor Senior Leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

No Pros that I can think of in my department. Some departments have work schedules that fit the employees need, mine does not. Some departments have team building, mine does not. Some departments reward hard working employees, mine does not.

Cons

Senior leadership doesnt care how management treat employees. Bad behavior and performance is not only tolerated but rewarded. Need a change across all of top leadership. Pay and benefits are not competitive.

Viewing 277 - 279 of 2,489 Reviews

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Jobs at Extended Stay America

Guest Service Representative Greenwood

Greenwood Village, CO

$18 - $18 /hr

(Employer provided)

View job

Housekeeper Colorado Springs

Housekeeper Greenwood Village

Greenwood Village, CO

$17 - $17 /hr

(Employer provided)

View job

Guest Service Representative Salt Lake City

Guest Service Representative Sandy

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Extended Stay America

Extended Stay America reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's all what you make it.

Went downhill

Poor Senior Leadership

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