Pros
Good benefits Friendly Management Chertsey is a quite place
Cons
F5 Networks is probably a great company, the Network Support Engineer (NSE) job is just simply bad (a nightmare) as probably every support role in the company. Communication / Team spirit: No communication between NSEs, you are just coming and doing your job from 9 to 6. Your only friend is your phone and at some point you start hating it. You are assigned to a POD but there is no team spirit, your only role is to take cases and calls all day long. Workload: Handling more than 15+ cases is simply not possible, you can't focus or solve an issue without being constantly disturbed. The job is more about communication than true engineering (you are not here to think). Career perspective: Only stats matter. Your performance is based on statistics and surveys. Management does not care about the content of the cases or the time you spent due to the complexity of a problem. Personal development: You wake up every morning knowing that you will spend the whole day on the phone with "Engineers" from all over the world that do not understand anything about Networking/System Administration. You can easily be stuck during 8 hours on the phone. If you expect an engineering and interesting position, run away!
