Is FIS a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at FIS have rated their employer with 2.7 out of 5 stars in 68 Glassdoor reviews. This is a lower than average score with the overall rating of FIS employees being 3.4 out of 5 stars. Search open Customer Service Associate Jobs at FIS now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at FIS .

Does FIS pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at FIS with 2.4 out of 5 stars based on 68 anonymously submitted employee reviews. This is 31.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at FIS.

How happy are Customer Service Associate professionals working at FIS?

57% of Customer Service Associate employees at FIS would recommend their employer to a friend. This rating has increased by 47% in the past 12 months. Customer Service Associate professionals have also rated FIS with a 3.3 rating for work-life-balance, 2.9 rating for diversity and inclusion, 2.7 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at FIS?

Software Engineer (699) , Senior Software Engineer (642) , Customer Service Representative (269) , Business Analyst (250) , IT Trainee (223) , Project Manager (174) , Analyst (130) , Senior Business Analyst (116) , Software Developer (104) , Lead Engineer (103) , Software Engineer II (102) , Sales Executive (96) , Programme Analyst (90) , Manager (81) , Customer Service Associate (74)

What are the pros of working at FIS according to real employee reviews?

"Mubai was one of the better companies to work for with good work life balance good hike and quality work"" ((in 1713 reviews)); "The benefits are good with a 50% match for 401 k and a Employee Stock program that is good." ((in 646 reviews)); "Good culture and I know many people that have continued to work there since I left." ((in 545 reviews)); "It is a regular paycheck and there are some really great people who work there as your co" ((in 521 reviews)); "work culture is good and friendly" ((in 459 reviews))

What are the cons of working at FIS according to real employee reviews?

"1. Poor Management 2. No Learning 3. No Onsite 4. No Hike 5." ((in 588 reviews)); "frequent re organizations and layoffs" ((in 243 reviews)); "No training as people think you are taking their job if you know what they know." ((in 162 reviews)); "No bonus allowed unless you are above SVP level or have at least 3 direct reports." ((in 136 reviews)); "Old technology And skill also" ((in 125 reviews))

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FIS

FIS Customer Service Associate reviews

2.7

57% would recommend to a friend

(68 total reviews)

Stephanie Ferris

77% approve of CEO

58% positive business outlook

Ratings by category

3.3

Work/Life balance

2.9

Diversity & inclusion

2.7

Culture & values

2.4

Senior management

2.4

Compensation and benefits

2.3

Career opportunities

Customer Service Associate employees have rated FIS with 2.7 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. FIS is rated 27% below average by Customer Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

1.0

Feb 21, 2023

Poor Management

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

None. Is there's any, maybe the 13th month pay but it was not on full amount

Cons

Many to mention Poor management No consideration Dont know how to train employees

2.0

Dec 17, 2022

Final Pay release sucks!!

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

salary is good as well as trainer's is accomodating

Cons

FIS is not following Final Pay issuance policy of 30days! even if you keep on follow up they're not even responding! they will just leave you hanging!

1.0

Dec 7, 2022

Terrible Management

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

There is no real comparative advantage to working here

Cons

HR exists to prevent the company from getting sued, management gets slapped on the wrist for behavior that is literally life threatening

FIS Response

Thank you for sharing your feedback. Since you are no longer an active FIS colleague, we cannot get more details on your feedback with regard to the cons you have mentioned but wanted to share that conduct that could be considered “bullying” will not be tolerated by FIS. We remain dedicated to providing an inclusive and supportive working environment for all colleagues and encourage an Open-Door Policy. We encourage everyone to escalate or report any of their concerns to the 24/7 FIS Ethics Hotline.

Viewing 16 - 18 of 68 Reviews

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FIS

FIS Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Management

Final Pay release sucks!!

Terrible Management

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