FIS reviews

See prior “Avoid at all costs” review to gain context. An FIS representative left a comment on the post, which I have supplied below to show how truly terrible the company is. “Thank you for your review. It is candid feedback like yours that helps us make adjustments to remain one of the best places to work. FIS strives to provide competitive pay around the world in the regions we operate – with an emphasis on rewarding performance, to help us attract, engage, and retain the best talent. In regards to work-life balance, we recently saw an increase in sentiment in our employee survey this year, although there is always room for improvement. We have been examining this area heavily and encourage all employees to have a discussion with their manager or local People Office if they ever feel overwhelmed.” This entire portion of the response is a blatant and bold faced lie. FIS does not believe in bonus structure, so there is no reward for performance. Per my last review, my performance and production is equal to four others on the team, meaning my performance is 4x the entire team... there is no additional compensation for that. A member on our team literally sits at his desk for 8 hours a day, does zero work. No one will fire him because FIS refuses to allow us to replace him with a new person. So no performance rewards exist. In regard to the employee sentiment increasing, FIS is correct. The survey category “the company takes a genuine interest in the well-being of its employees” received an increase from 58 points in 2017 to 61 in 2018.. this is out of 100 possible points. In fact this was the third lowest category. Some comments gathered from individual department surveys regarding areas that need addressed: - company’s interest in well-being if employees -career opportunities and ability to grow and learn -provide resources (people, tools) that employees need to do their jobs “In terms of training, a lot has been done in terms of development and career. At FIS, we recognize that each of us embarks on their own personal development journey and we encourage all of our employees to be their own Chief Learning Officer. Our four-step learning process includes our facilitated learning curriculum, the FIS Competency Framework, competency self-assessment and career development goals. We are even revamping our current performance management process to year-round discussion.” This is a complete fable. The company has “learning courses” but they provide absolutely zero useful training. The year round performance discussions are also a joke. In 5 years I have had two, nothing comes from the meetings. None of the concerns are ever addressed. Company reviews performance on a bell curve, but it doesn’t matter where you land on the bell curve as you will get zero bonus and a raise that is 2% across the board. Then they raise medical plan costs so in the end you end up losing money. Literally nothing has been done for careers and development. The FIS comment is similar to what employees get, just smoke and mirrors so you will think they care It’s truly quite comical, read through a bunch of reviews, and notice the ones FIS comments on. The FIS comments are just templates, simply copy and paste. They get the same complaints from employees consistently.

I can't speak to FIS in general, but am part of the very large acquisition of SunGard, which I would have to say has not been handled well. Not that things were that great under SunGard, with cut-backs and reorganizations that were clearly all about positioning the company to go public or be bought out, and the never-ending initiative to do more with less. Things have not improved under FIS. People stretched to the limit for years, are still expected to cut back in areas that affect our ability to serve our clients and keep products up to date. We have good people in my division, many of whom have been with the company for years and so keep working at it for each other and our clients, but are discouraged and worn out. Seeing more people either "checked out" or just trying to ride it out until retirement. Some (like me) still hanging on in hopes that things will change, but not seeing signs that FIS knows what to do with much of the business they've acquired. Just don't know if senior management really doesn't care (as many around me believe) or really are that clueless as to what's happening on the "front lines". For all that FIS touts a focus on clients and valuing employees, just another big, bloated company, that comes across to employees as all talk, and the decisions made by management seem to be more about making the numbers (and their bonuses) than about supporting the business and enabling employees. New systems, policies and procedures are pushed through with no effort to understand the SunGard businesses and the impact on the business (we are not alike as senior management would like to think) and the staff. We're definitely at a breaking point right now, where we're going to lose specialized talent that cannot be replaced as easily as some would like to think, and woe to those left to keep it going (if it can keep going). Besides the resources of the business unit itself being stretched thin, the centralized FIS resources like IT, HR, accounting/billing are highly ineffective, further affecting the ability of the rest of us to get our jobs done (IT, in particular, has gotten really, really BAD, in what is supposed to be a high-tech company).