Poor communication, disorganized, poor training
Pros
The pay is substantially better than someone with little work experience could find elsewhere, and it is a physically easy job to work in their call center. I did all inbound calls, which is a lot better than outbound.
Cons
This company is a cluster of disorganization and poor training. In addition to a poorly organized and difficult to navigate reference guide for calls, we literally had a chatroom open constantly while on the phones to find help from our teammates and team leads about things we were not trained in, while on calls. That is how poor the training was, and an example of what a cluster---- the place was. Often there would not be anyone in the chat or any supervisor/team lead available. Even if a caller wanted to escalate to a lead, sometimes there would be nobody on the clock and we would have to tell them no "supervisor" was available. You can imagine how that went over. We also did not have any time after calls to log the calls (sometimes logging the calls takes several minutes) so we had to log calls while dealing with a customer, who was often irate, and solving their problems all at the same time. We would get penalized for going onto "after call work", which was a way to pause the calls briefly to wrap up a call log. Team leads would sit around chatting and breaking company rules that others could get fired for (like using a cellphone on the call floor). Health insurance was expensive and awful, and no matter how you try to schedule your weekly mandatory overtime or how far in advance you try to schedule it cohesively we'd often get random scattered overtime (ie on a asaturday work 11 am - 1 pm, then come back in and work 4-5 pm)
