FIS reviews

3.4

57% would recommend to a friend

(13,362 total reviews)
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Stephanie Ferris

49% approve of CEO

45% positive business outlook

FIS has an employee rating of 3.4 out of 5 stars, based on 13,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FIS employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Jun 29, 2014
Recommend
CEO approval
Business Outlook

Pros

If you're in the call center there are few pros. Call center people get treated like peons. Even during employee appreciation week when they have a little carnival on the property with food and games etc, call center employees are manning the phones while everyone else is getting paid to have fun. It's a very toxic work environment.

Cons

Management doesn't care about the callers or employees. They care about their numbers and nothing else. They micromanage the reps to death. Stress levels are high and it's not uncommon to see people literally fall out. There's actually a standard procedure that management and security does when this happens. All the while everyone else is expected to keep working and pretend there isn't someone laying in an isle.

2.0
May 23, 2014

FIS

Recommend
CEO approval
Business Outlook

Pros

FIS is a forward looking company which is always looking for ways to evolve and adapt. They care about their customers and put them first. They are always looking for ways to improve security, meet needs of the changing marketplace and provide quality products.

Cons

Many departments are understaffed, which means each employee carries a heavy workload. Opportunities for career advancement are rare unless employees post into positions that open in different departments or divisions. Upper management is sometimes too disconnected from the employees' duties to realize that the decisions they make negatively impact the employees' ability to meet the clients' needs.

3.0
Nov 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Work life balance in my area was absolutely amazing. The people I worked with have become good friends of mine, and I still keep in touch with many of them even after leaving. It was an interesting job, where I felt I at least had a voice in my own department, even if my views and opinions often times were ignored by upper management. My direct manager actually listened to what I said, and that at least made up for some issues. Pay was reasonable, though on the low end to be honest. They aren't willing to negotiate at all. Benefits were alright, but I never really used any of them. Perhaps this isn't much of a pro, but to me the pay wasn't really a con either. No one really feels like they get paid well enough, but I feel like they could have come up a bit more. It's an overall friendly place, with very genuine people for the most part. I never dreaded going in to work and I truly enjoyed what I did.

Cons

Limited growth potential. Even in an area where I knew I was an expert at my job, always looking to expand my work and improve the department, management never really recognized my talents. It's quite honestly a shame because I really enjoyed my work and I loved my team, even my direct manager was a good person and easy to talk to. It's upper management that's the problem. For long term growth, it's really hit or miss with your job. Some people find their place and grow in it, while others (most) sadly end up leaving due to road blocks. In my area, while my direct team was amazing, our upper-level "coworkers" forced their opinions and buried us in work they thought was important, but was actually just busy-work that limited our time to do our actual jobs. Inexplicable promotions/hiring into higher level positions. It's something I never understood there. People (not just me) who worked hard and deserved promotions were skipped over. People who really had no idea what they were doing were put in managerial roles, or promoted to a higher level. Outside talent was brought in at higher levels than those who had been working in the role for years, even when the new hire had little to no experience in the field. This is very damaging to employee morale. I understand this happens in many companies, but it seemed to be really prevalent here, which is extremely unfortunate. The St. Pete campus really looks like a prison. It's not the worst thing in the world, but it's rather depressing looking.

Viewing 559 - 561 of 13,362 Reviews

Glassdoor has 15,165 FIS reviews submitted anonymously by FIS employees. Read employee reviews and ratings on Glassdoor to decide if FIS is right for you.