FYZICAL reviews

Thank you for your detailed and candid feedback. We value hearing about your experiences, as it helps us better understand the challenges faced by our team members and identify areas for improvement. We’re glad to hear that you appreciated the camaraderie among therapists and front staff, as a collaborative and supportive work environment is something we aim to foster across all FYZICAL locations. We also acknowledge your points regarding the challenges at the Castle Rock Therapies Pediatric Clinic. As each FYZICAL clinic is independently owned and operated, management styles and operational practices can vary. However, the concerns you’ve raised—regarding onboarding processes, clinician autonomy, communication, and team engagement—are critical areas. Your observations about the pressure on clinicians, the lack of opportunities for team-building, and issues with leadership are concerning, and we will share this feedback with the Castle Rock Therapies ownership team to encourage reflection and improvement. At FYZICAL, we are committed to supporting our franchisees in creating environments that reflect our core values and ensure a positive experience for both employees and patients. Your advice to management is thoughtful and insightful, and we hope it will inspire the necessary changes at this location. We regret that your experience did not meet expectations and thank you for your contributions during your time with us. We wish you all the best in your future endeavors.