I was hired from industry as automation engineer to be part of the QA of the main product of factset.
My journey so far has been full of surprises and disbeliefs about the things that happen in this team
Automation they have implemented is a disaster. Joke is a very small word to use in order to describe it.
Technically incapable and incompetent people are put in place as automation leads. They do not let people from industry do anything to improve automation, nor they have the capability to do it on their own. They are more worried about job security hence do not let new people with outside experience change things to improve and overshadow them.
About people management aspect, there is absolutely no process or professional approach. There are certain individuals who are at team leader level in QA Analyst teams. They do not have minimum communication skills, product knowledge, QA knowledge and management skills. They have established strong ties with associate directors and senior directors/SVPs from US office in this QA team and influence them. They consistently do not follow of process and professionalism.
People in local QA manager position in this team are hired from outside, and come with strong testing and automation background. But the team leaders bypass the managers to go to Associate Directors and Senior Directors/SVPs in US office, for all matters. The Associate Directors and Senior Director/SVPs are intentionally entertaining these team leaders.
Senior director level people in my SBU QA team are very good as people, but are underskilleed. They spent a decade in the company to build good relations with top management and grown to senior director/SVP level. They do not have QA skills, management skills, and lack automation and computer science background. Because of the lack of skillset, they are being regularly fooled by few individuals in the team
