Is FactSet a good company to work for as a Client Support Engineer I?

Client Support Engineer I professionals working at FactSet have rated their employer with 4.5 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of FactSet employees being 3.9 out of 5 stars. Search open Client Support Engineer I Jobs at FactSet now and start preparing for your job interview by browsing frequently asked Client Support Engineer I interview questions at FactSet .

Does FactSet pay Client Support Engineer I employees well?

Client Support Engineer I professionals rate their compensation and benefits at FactSet with 4.6 out of 5 stars based on 27 anonymously submitted employee reviews. This is 32.9% better than the company average rating for salary and benefits. Find out more about Client Support Engineer I salaries at FactSet.

How happy are Client Support Engineer I professionals working at FactSet?

90% of Client Support Engineer I employees at FactSet would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Client Support Engineer I professionals have also rated FactSet with a 4.5 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.8 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at FactSet?

Research Analyst (763) , Software Engineer (492) , Consultant (323) , Senior Software Engineer (177) , Senior Research Analyst (124) , Software Engineer II (98) , Equity Research Analyst (97) , Product Specialist (76) , Analyst (75) , Senior Consultant (62) , Software Engineer III (59) , Team Leader (52) , Lead Software Engineer (50) , Client Solutions Associate (48) , Specialist (45)

What are the pros of working at FactSet according to real employee reviews?

"Good work life balance and good if you want to prioritize other aspects of life" ((in 782 reviews)); "The culture is great and the job shift is flexible" ((in 421 reviews)); "Good benefits like food and transportation" ((in 403 reviews)); "People are great and eager to help" ((in 317 reviews)); "Work culture is good and very relevant to my favorite subject commerce" ((in 185 reviews))

What are the cons of working at FactSet according to real employee reviews?

"Low salary and bell curve system" ((in 381 reviews)); "Poor management specially in CUS department" ((in 147 reviews)); "low compensation rate and excessive required overtime" ((in 101 reviews)); "No career growth and career opportunities" ((in 78 reviews)); "Slow career progression and some of the supervisors are not competitive enough" ((in 72 reviews))

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FactSet

FactSet Client Support Engineer I reviews

4.5

90% would recommend to a friend

(27 total reviews)

Phil Snow and Sanoke Viswanathan

100% approve of CEO

89% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Culture & values

4.6

Compensation and benefits

4.6

Career opportunities

4.5

Work/Life balance

3.4

Senior management

Client Support Engineer I employees have rated FactSet with 4.5 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Client Support Engineer I professionals have an excellent working experience there. FactSet is rated 21% above average by Client Support Engineer I professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

5.0

Sep 4, 2025

Good company

Client support engineer i

Recommend

CEO approval

Business Outlook

Pros

FactSet as a whole is a good company. Good benefits, culture and salary. They offer hybrid set up. Work-life balance.

Cons

The cons are depending on your department.

4.0

Jul 8, 2025

Client Support Engineer

Client support engineer

Recommend

CEO approval

Business Outlook

Pros

The atmosphere is good to work

Cons

The shift changing can effect the health

5.0

Feb 20, 2025

Good for fresh graduates

Associate client support engineer

Recommend

CEO approval

Business Outlook

Pros

very flexible work arrangement, shuttle is very helpful for people living far from the company, colleagues are very friendly, good benefits

Cons

slow promotion, performance bonus may vary depends on company performance

Viewing 1 - 3 of 27 Reviews

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FactSet

FactSet Client Support Engineer I reviews

Ratings by category

Ratings by demographic groups

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Good company

Client Support Engineer

Good for fresh graduates

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