Fallon Health reviews

Management in this department is a joke. My supervisor lost many good CS reps in my 14 months there. When I was able to talk with one of her supervisors, I always voiced my opinion, and nothing was ever done. She never actually worked the FALLON CS LINE -- she was a reject from CHARTER. When she had to be an "ASSIST" her answer was always to "write up a case" -- simply because she did not know the answer. How can someone who has never done done the job, be an effective supervisor. She actually told me on more than one occassion that being sworn at (by members) was "part of my job". The CS reps are treated like children. During "Customer Service Appreciation Week" we were given plastic toys and food. We all sat in cubicles for 8 hours a day tied to a headset -- we don't NEED FOOD!! I was once taken from the building via ambulance...and was sited with an "incident" on my record. It was a degrading experience.

Employees thoughts, needs and ideas are not respected or listened too. It is difficult to work for an organization that you feel truly does not care about you, or our customers. EVERYTHING is done backwards at Fallon. Everything is done last minute and thrown together. Changes are made that directly effect compensation however there are no instructions on how to measure these changes. Promises are made.. and broken. New "ventures" become mistakes. Programs are pushed without any input from those that are actually working with/in them. The morale is horrendous. Everyone is miserable. Turnover is atrocious. It's as if no one in management cares because there is another lackey willing to take the job, for a short time at least. With the state of the company, many of us feel as if we are working on the Titanic. The insurance coverage is worse than ad more expensive than what I've had at other jobs. The pay is extremely low when compared with other companies.