Is Farmers Insurance Group a good company to work for as a Customer Service Associate, Claims?

Customer Service Associate, Claims professionals working at Farmers Insurance Group have rated their employer with 3.0 out of 5 stars in 496 Glassdoor reviews. This is a lower than average score with the overall rating of Farmers Insurance Group employees being 3.2 out of 5 stars. Search open Customer Service Associate, Claims Jobs at Farmers Insurance Group now and start preparing for your job interview by browsing frequently asked Customer Service Associate, Claims interview questions at Farmers Insurance Group .

Does Farmers Insurance Group pay Customer Service Associate, Claims employees well?

Customer Service Associate, Claims professionals rate their compensation and benefits at Farmers Insurance Group with 3.4 out of 5 stars based on 496 anonymously submitted employee reviews. This is 3% better than the company average rating for salary and benefits. Find out more about Customer Service Associate, Claims salaries at Farmers Insurance Group.

What are the top reviewed jobs at Farmers Insurance Group?

Insurance Agent (416) , Claims Adjuster (348) , Customer Service Representative (285) , Agent (137) , Agency Owner (113) , Producer (100) , Claims Representative (91) , Customer Service Representative (CSR) (77) , Insurance Sales Agent (75) , Agency Producer (66) , Farmers Insurance Agent (63) , Licensed Insurance Agent (63) , Sales Representative (57) , Insurance Producer (53) , Property Claims Adjuster (50)

What are the pros of working at Farmers Insurance Group according to real employee reviews?

"Another great benefit is that you will own your business and can leave it to your children to take over when you retire." ((in 579 reviews)); "Good Pay and bonuses." ((in 369 reviews)); "The best part of working for Farmers is the great people you meet while working there." ((in 322 reviews)); "They offered great training and paired me up with a coach to assist with learning the job." ((in 218 reviews)); "Extremely flexible and good work life balance" ((in 197 reviews))

What are the cons of working at Farmers Insurance Group according to real employee reviews?

"The management was poor and understaffed" ((in 265 reviews)); "The District Managers have been relationship driven and were successful in that dynamic" ((in 95 reviews)); "Upper management had a little rough patch, but I noticed that they've since hired new people to set the course straight again." ((in 94 reviews)); "Commission is only so much." ((in 86 reviews)); "Lower level employees have seen cuts to almost everything to compensate for the financial losses poor leadership continues to incur for years." ((in 84 reviews))

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Farmers Insurance Group

Farmers Insurance Group Customer Service Associate, Claims reviews

3.0

32% would recommend to a friend

(496 total reviews)

Raul Vargas

15% approve of CEO

29% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.3

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.1

Senior management

Customer Service Associate, Claims employees have rated Farmers Insurance Group with 3.0 out of 5 stars, based on 496 company reviews on Glassdoor. This indicates that most Customer Service Associate, Claims professionals have an average working experience there. Farmers Insurance Group is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Claims professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

496 reviews

3.0

Feb 3, 2026

Claims adjuster

Claims

Recommend

CEO approval

Business Outlook

Pros

Team work was very supportive

Cons

New ceo fired a lot of people

4.0

Jan 16, 2026

Great Company

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Lots of support from leadership Great benefits Good work life balance

Cons

Pay is a bit lower for the amount of work that needs to be done

5.0

Jan 16, 2026

Good place

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

Pay scale is below market

Viewing 13 - 15 of 496 Reviews

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Farmers Insurance Group reviews FAQs

Farmers Insurance Group reviews Farmers Insurance Group Customer Service Associate, Claims reviews

Farmers Insurance Group

Farmers Insurance Group Customer Service Associate, Claims reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Claims adjuster

Great Company

Good place

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