Is Farmers Insurance Group a good company to work for as a Customer Service Associate, Claims?

Customer Service Associate, Claims professionals working at Farmers Insurance Group have rated their employer with 3.0 out of 5 stars in 496 Glassdoor reviews. This is a lower than average score with the overall rating of Farmers Insurance Group employees being 3.2 out of 5 stars. Search open Customer Service Associate, Claims Jobs at Farmers Insurance Group now and start preparing for your job interview by browsing frequently asked Customer Service Associate, Claims interview questions at Farmers Insurance Group .

Does Farmers Insurance Group pay Customer Service Associate, Claims employees well?

Customer Service Associate, Claims professionals rate their compensation and benefits at Farmers Insurance Group with 3.4 out of 5 stars based on 496 anonymously submitted employee reviews. This is 3% better than the company average rating for salary and benefits. Find out more about Customer Service Associate, Claims salaries at Farmers Insurance Group.

What are the top reviewed jobs at Farmers Insurance Group?

Insurance Agent (416) , Claims Adjuster (348) , Customer Service Representative (285) , Agent (137) , Agency Owner (112) , Producer (100) , Claims Representative (91) , Customer Service Representative (CSR) (77) , Insurance Sales Agent (75) , Agency Producer (66) , Farmers Insurance Agent (63) , Licensed Insurance Agent (63) , Sales Representative (57) , Insurance Producer (53) , Property Claims Adjuster (50)

What are the pros of working at Farmers Insurance Group according to real employee reviews?

"Another great benefit is that you will own your business and can leave it to your children to take over when you retire." ((in 593 reviews)); "Good Pay and bonuses." ((in 350 reviews)); "The best part of working for Farmers is the great people you meet while working there." ((in 330 reviews)); "Great training for a new agent in P&C side of the business when I started in 2003 everybody was really helpful." ((in 209 reviews)); "Extremely flexible and good work life balance" ((in 198 reviews))

What are the cons of working at Farmers Insurance Group according to real employee reviews?

"The management was poor and understaffed" ((in 273 reviews)); "The District Managers have been relationship driven and were successful in that dynamic" ((in 94 reviews)); "Horrible upper management." ((in 92 reviews)); "Lower level employees have seen cuts to almost everything to compensate for the financial losses poor leadership continues to incur for years." ((in 86 reviews)); "Commission is only so much." ((in 77 reviews))

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Farmers Insurance Group

Farmers Insurance Group Customer Service Associate, Claims reviews

3.0

32% would recommend to a friend

(496 total reviews)

Raul Vargas

15% approve of CEO

29% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.3

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.1

Senior management

Customer Service Associate, Claims employees have rated Farmers Insurance Group with 3.0 out of 5 stars, based on 496 company reviews on Glassdoor. This indicates that most Customer Service Associate, Claims professionals have an average working experience there. Farmers Insurance Group is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Claims professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

496 reviews

3.0

Nov 13, 2025

Bonus

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Bonus great one Time a year

Cons

Promoting is hard and who you know

4.0

Oct 29, 2025

Great company

Claims representative

Recommend

CEO approval

Business Outlook

Pros

Great company Pay Co workers PTO

Cons

Managers over Property Claims They are starting to micromanage

3.0

Sep 23, 2025

Ok pay and benefits

Claims representative

Recommend

CEO approval

Business Outlook

Pros

Pay is inline with industry.

Cons

Raises and bonuses are not guaranteed and are subjective. Goals not easy to reach to ensure a bonus. Overworked for the pay. Hourly with no OT available though workload cannot be completed within 40 hours. Understaffed departments. Training lacking.

Viewing 19 - 21 of 496 Reviews

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Jobs at Farmers Insurance Group

Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Licensed Insurance Customer Care Representative (P&C Producer License Required) - Farmers Workplace

LICENSED Customer Care Representative (P&C License REQUIRED)

United States

View job

Customer Service Specialist

Insurance CSR/ Customer Service Sales Rep

View all Customer Service Associate, Claims Jobs

Farmers Insurance Group reviews FAQs

Farmers Insurance Group reviews Farmers Insurance Group Customer Service Associate, Claims reviews

Farmers Insurance Group

Farmers Insurance Group Customer Service Associate, Claims reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Bonus

Great company

Ok pay and benefits

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