Is Farmers Insurance Group a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Farmers Insurance Group have rated their employer with 2.8 out of 5 stars in 280 Glassdoor reviews. This is a lower than average score with the overall rating of Farmers Insurance Group employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at Farmers Insurance Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Farmers Insurance Group .

Does Farmers Insurance Group pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Farmers Insurance Group with 3.2 out of 5 stars based on 280 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Farmers Insurance Group.

What Farmers Insurance Group locations are top rated by Customer Service Representative employees?

Caledonia is the top rated Farmers Insurance Group location by Customer Service Representative employees. On the other hand, Farmers Insurance Group locations which have been rated the lowest by Customer Service Representative professionals are Olathe and Phoenix .

What are the top reviewed jobs at Farmers Insurance Group?

Insurance Agent (416) , Claims Adjuster (348) , Customer Service Representative (285) , Agent (137) , Agency Owner (112) , Producer (100) , Claims Representative (91) , Customer Service Representative (CSR) (77) , Insurance Sales Agent (75) , Agency Producer (66) , Farmers Insurance Agent (63) , Licensed Insurance Agent (63) , Sales Representative (57) , Insurance Producer (53) , Property Claims Adjuster (50)

What are the pros of working at Farmers Insurance Group according to real employee reviews?

"Another great benefit is that you will own your business and can leave it to your children to take over when you retire." ((in 593 reviews)); "Good Pay and bonuses." ((in 350 reviews)); "The best part of working for Farmers is the great people you meet while working there." ((in 330 reviews)); "Great training for a new agent in P&C side of the business when I started in 2003 everybody was really helpful." ((in 209 reviews)); "Extremely flexible and good work life balance" ((in 198 reviews))

What are the cons of working at Farmers Insurance Group according to real employee reviews?

"The management was poor and understaffed" ((in 273 reviews)); "The District Managers have been relationship driven and were successful in that dynamic" ((in 94 reviews)); "Horrible upper management." ((in 92 reviews)); "Lower level employees have seen cuts to almost everything to compensate for the financial losses poor leadership continues to incur for years." ((in 86 reviews)); "Commission is only so much." ((in 77 reviews))

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Farmers Insurance Group

Farmers Insurance Group Customer Service Representative reviews

2.8

54% would recommend to a friend

(280 total reviews)

Raul Vargas

43% approve of CEO

41% positive business outlook

Ratings by category

3.2

Compensation and benefits

2.9

Diversity & inclusion

2.8

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.2

Senior management

Customer Service Representative/Customer Service Representative employees have rated Farmers Insurance Group with 2.8 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service Representative/Customer Service Representative professionals have an average working experience there. Farmers Insurance Group is rated 23% below average by Customer Service Representative/Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

5.0

Jul 23, 2014

Customer Service for Insurance Agent handling service, quotes, billing, retention and phones.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a small office, so flexibility is great if I need time off or to leave early. I can dabble in all lines of business, so it's great for getting experience and training. There is lots of training from the company online and with webinars. The district has training on products, sales and marketing. I'm able to handle all aspects of the customer experience.

Cons

The pay is very low.

3.0

Jul 21, 2014

Rewarding and challenging career

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Dress code is causal, hours are flexible, relaxed-laid back environment.

Cons

If you work for a agent, just like any boss, they can control your career. For example, if he don't want you to write commercial or personal lines insurance, you can't, even though you have the license for it. You always have to deal with constant, petty micromanagement.

4.0

Jun 30, 2014

Greedy at the top, but nice at the bottom.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There was always help if needed.

Cons

Always being told that one should become an agent.

Viewing 259 - 261 of 280 Reviews

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Jobs at Farmers Insurance Group

LICENSED Customer Care Representative (P&C License REQUIRED)

United States

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Licensed Insurance Customer Care Representative (P&C Producer License Required) - Farmers Workplace

Insurance Sales Representative

Insurance Customer Service Representative

Cottonwood Heights, UT

$18 - $18 /hr

(Employer provided)

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Customer Service Sales Representative

View all Customer Service Representative/Customer Service Representative Jobs

Farmers Insurance Group reviews FAQs

Farmers Insurance Group reviews Farmers Insurance Group Customer Service Representative/Customer Service Representative reviews

Farmers Insurance Group

Farmers Insurance Group Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service for Insurance Agent handling service, quotes, billing, retention and phones.

Rewarding and challenging career

Greedy at the top, but nice at the bottom.

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Jobs at Farmers Insurance Group

Farmers Insurance Group reviews FAQs

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