Does FedEx Custom Critical pay their employees well?

According to anonymously submitted Glassdoor reviews, FedEx Custom Critical employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at FedEx Custom Critical. This rating has been stable over the past 12 months.

How satisfied are employees working at FedEx Custom Critical?

36% of FedEx Custom Critical employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FedEx Custom Critical 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"over great pay was Great!!!" ((in 15 reviews)); "The benefits are great." ((in 15 reviews)); "Only good thing is that it’s remote and good pto" ((in 5 reviews)); "Nice building and fun co" ((in 5 reviews)); "The Work/Life Balance is good, that's about it." ((in 4 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "Awful leadership." ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical

Part of FedEx

FedEx Custom Critical reviews

3.2

36% would recommend to a friend

(118 total reviews)

Ramona Hood

24% approve of CEO

32% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.4

Career opportunities

FedEx Custom Critical has an employee rating of 3.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Custom Critical employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

118 reviews

4.0

May 22, 2017

Temperature Control Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hours, Location, Vacation time, Bonus,

Cons

It's a great place to work, not really any cons

1.0

Apr 26, 2017

If no Orientation money,don't Go!

Company driver

Recommend

CEO approval

Business Outlook

Pros

They Hire you quickly .

Cons

Contractors I had didn't pay, they are always working on it

3.0

Jan 18, 2017

Good benefits - terrible management

Operations

Recommend

CEO approval

Business Outlook

Pros

Good benefits, 401K, and pension plan. Generous vacation time.

Cons

Don't apply here unless you plan on working nights and weekends the rest of your career. The company has terrible management and because they can't hire and keep employees they force tenured employees to work nights and weekends. Management is planning to do rebids annually which means you are assigned a shift not based on your hard work or experience, but based on your seniority in your team. Because they pay management so poorly, most of the facilitators are uneducated and have no professional experience outside of Custom Critical. People are promoted to satisfy affirmative action requirements.

Viewing 79 - 81 of 118 Reviews

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FedEx Custom Critical reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Temperature Control Specialist

If no Orientation money,don't Go!

Good benefits - terrible management

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