Is FedEx Office a good company to work for?

FedEx Office has an overall rating of 3.6 out of 5, based on over 3,846 reviews left anonymously by employees. This rating has been stable over the past 12 months. 67% of employees would recommend working at FedEx Office to a friend and 54% have a positive outlook for the business. The best reviews about FedEx Office have been left by employees working as Same Day City Courier , Sales Customer Service Specialist and Lead Store Consultant .

Does FedEx Office pay their employees well?

According to anonymously submitted Glassdoor reviews, FedEx Office employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FedEx Office. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at FedEx Office?

67% of FedEx Office employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FedEx Office 3.1 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at FedEx Office?

Center Consultant (260) , Assistant Manager (237) , Lead Consultant (185) , Store Manager (109) , Center Manager (106) , Customer Service Representative (106) , Store Consultant (102) , Consultant (92) , Manager (62) , Sales Associate (54) , Retail Sales Associate (48) , Sales Consultant (48) , Customer Consultant (47) , Senior Store Manager (41) , Center Lead Consultant (34)

What are the pros of working at FedEx Office according to real employee reviews?

"The benefits are good and the company tries very hard to work with its employees and help them when needed." ((in 534 reviews)); "One thing this company has done right in my experience is hiring some really great people over the years." ((in 132 reviews)); "Great boss and coworkers." ((in 82 reviews)); "Great Company and culture." ((in 28 reviews)); "flexible schedule and chances to move up" ((in 26 reviews))

What are the cons of working at FedEx Office according to real employee reviews?

"The pay is low and you are over worked with no staff to save company money" ((in 265 reviews)); "Bad management leads to big turn over" ((in 224 reviews)); "Defiantly some really good and really bad managers out there." ((in 139 reviews)); "Bad upper management who treat all stores the same without knowing how they operate and who their customer base is" ((in 102 reviews)); "I've been with the company for 3 years and found out 2 new team members were getting paid more than me." ((in 100 reviews))

What are employees saying about FedEx Office layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Office layoffs and their outlook for job security at FedEx Office in 2026.

What are the top reviewed FedEx Office locations?

New York , Dallas , Plano , Los Angeles , Chicago , Atlanta , Houston , Memphis , Miami , San Francisco , Austin , Charlotte , Orlando , Washington , Seattle , San Diego , Denver , Las Vegas , Philadelphia , Portland , Phoenix , Boston , Cincinnati , San Jose , Richmond , Oklahoma City , San Antonio , Indianapolis , Pittsburgh , Tampa

FedEx Office reviews

3.6

67% would recommend to a friend

(3,765 total reviews)

Brian D. Philips

70% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews

3.0

Aug 21, 2012

Not enough pay for what you have to put up with...

Customer service coordinator

Recommend

CEO approval

Business Outlook

Pros

A lot of benefits, a decent shipping discount, always accommodated the hours I needed when I was taking classes

Cons

Pay isn't horrible, but it isn't enough for having to deal with the customers that are just plain mean. Training is just computer based training, and the PPA software you have to use is complicated.

1.0

Aug 17, 2012

Not a place for Ambition or Growth

Center manager

Recommend

CEO approval

Business Outlook

Pros

If you're someone who likes making things and satisfying customers, this can be a very rewarding position. They do offer pretty decent benefits, though those benefits are as many have mentioned either for a single person or "family," which does include domestic partners. They also do offer a 401K matching of up to 5%, which is something you see less and less these days as well as team member benefits that include things like discounts on phones, Adobe suite licenses, and various other 'extra' benefits.

Cons

Patience and training may be provided, but any semblance of niceties goes right out the window once you make it into a store management role. Speaking as one who was hired as a Customer Service Representative and promoted up through the ranks to Center Manager, there was a fundamental shift with how patient the company was with regard to mistakes once you passed that point. The support with getting your store to hit its all-important sales metrics is a joke. The sales team plays favorites and is definitely more concerned with signing contracts than they are in drumming up actual business. Similarly, the customer service 'metrics' that you are measured on are a joke. 5 calls go out each month to random people who place orders, and you're expected to get absolute perfect scores (0 incorrect projects, everyone viewing the customer service experience as a 10/10, etc.) or your center is dramatically impacted.

3.0

Aug 13, 2012

If you need a full time job to pay the bills while you pursue other dreams this job is perfect

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits, 5% 401K match, flex spending, medical, dental and vision insurance, life insurance, EAP etc

Cons

It can be quite stressful at times....even though its just a copy job. The Company gives no incentives for hard work...no bonus.

Viewing 3517 - 3519 of 3,765 Reviews

Jobs at FedEx Office

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FedEx Office

FedEx Office reviews

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Not enough pay for what you have to put up with...

Not a place for Ambition or Growth

If you need a full time job to pay the bills while you pursue other dreams this job is perfect

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