FedEx Office reviews

3.6

66% would recommend to a friend

(3,758 total reviews)
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Brian D. Philips

68% approve of CEO

52% positive business outlook

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,758 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Aug 9, 2019

Warning to Future Applicants

Recommend
CEO approval
Business Outlook

Pros

Amazing company to work for. Great benefits.

Cons

I just wanted to take a moment to let everyone know the direction that FedEx Office is taking regarding its employees. This may get me fired but you know what? I’m okay with that. The days I can’t work are going to start reflecting negatively on my attendance anyway. Federal law allows employers to schedule its employees any time it wants. Regardless of the situation. Certain state laws protects the employee with unavailability, with said employer, with this new predictive scheduling craze. Florida does not have any state laws regarding scheduling. Therefore federal law applies. I have been with the company for 3.5 years. I purposely applied for this job because I enjoy this work and I am exceptionally good at what I do. I am proud to work for FedEx. Overall, they are an amazing company to work for. I’m posting this because I’m upset that just now, after 3.5 years, my district/regional team will no longer work with me and my colleagues, regarding our availability. Company policy says you can tell your manager when and when you’re not available. However federal law states that if a certain manager chooses too, they have a right to refuse the accepted schedule previously agreed upon. I don’t want to look for another job. This job fulfills me. I’m writing this in anger that my particular district doesn’t care if you are a single mother of three, have a second job or are on dialysis 3 days a week. You will be available 100% of business hours or you will be penalized. Even with a few of my colleagues, after 20+ years of working here. Right now they are currently scheduling 30 hours a week for full time employees. That’s a deficit of 20 hours per paycheck that would pay for the DAYCARE needed for my two youngest children. My location is open until 10pm. DAYCARE around here is only open until 6. Let alone the insurmountable cost of daycare alone, I’d still have to be off early enough to pick up my children from daycare at closing time, 6pm. Are they willing to work with that? Nope. My HR person made the comment that she wished one of us employees would start a day care business on the side. Um.......by telling the other employees that I don’t know when I can watch your kids? My colleague has dialysis 3 days a week and even went as far as to get a doctors note stating that those days, he can not work. There response? I need to have specific hours for those days. This man’s body is not even functioning at 100% and the day of his treatments, FedEx Office still is enforcing that he be available to report to work. Me in particular? Tell me what days I can have off consistently and I will make it happen. I don’t Care what days it is. Fedex, you tell me. I will make it happen. The catch is, FedEx Office, I need you to give me the 80 hour paycheck to afford this shift in accommodation for you. Not the 60 hour checks that barely covers my cost of living. If you really think that you’re going to be able to find a bunch of part timers that are competent enough to grasp this niche of work and understand all the resources to help the customer.....good luck. Not if you have a bunch of tenured, 60 day in people. In my research, this predictive scheduling is supposed to help employers save money regarding over time and putting bodies at the most productive times. It also is supposed to work with the employees to reduce their stress and make them more productive at work. I’m my opinion, FedEx Office has decided to only allow its benefits from a financial stand point with no regard to the employees. At least I can warn others of this company’s business practices.

1.0
Aug 2, 2019

Very Demanding

Recommend
CEO approval
Business Outlook

Pros

Really good people in the stores to work with. Benefits not bad either.

Cons

I’ve been in retail 30 years and honestly the Best Day there out of 3 years was my last one as I was walking out the door but I heard it depends on your position and area of the country you work in. District Manager I had, had an ego the size of Texas and was always negative about everything. Not only that but ruled with fear and intimidation. My way or the highway and I’ll make up stuff if I have to attitude and deny it later. They ask you to train people but you try talk to a team member for 30 seconds and you look up and you have a line out the door. So much for that training. You will deal with people who NEED IT NOW and don’t think things through including deadlines. You’re the fall person every time. Their new kick in the last year has been the “Key Phrases” which is on the right track but the phases are not natural free flowing statements and don’t flow into what you are doing. You can’t use various way of saying them or you get reprimanded for not using the “Phases”

1.0
May 18, 2019

Stay away!

Recommend
CEO approval
Business Outlook

Pros

Some useful production skills are learned. Otherwise, I'm really struggling to find anything.

Cons

Inept, self-serving managers, brain dead senior management, no work life balance, poor salaries, limited advancement. Blatant favoritism.

Viewing 91 - 93 of 3,758 Reviews

Glassdoor has 3,839 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.