Forgetting our customers and the associates
Pros
In the 10 years I was there I worked with some of the greatest people ever. Nice employee discounts, good match on 401k, once again the people you work make the job.
Cons
It's who you know, not what you know. 50-60 hour weeks, very little appreciation given and upper management doesn't know the difference between being a great leader vs. just a manager. They lost touch with what incredible customer service is and how at one point it separated Ferguson from everyone else. Flat 1-2% annual increases and after helping them achieve record breaking years the bonuses are insulting to the effort that was given. You're made to believe you're not worth what you're paid and you should feel lucky to receive a 2% increase. There was a time I'd never leave that company for anything because I truly believed in their upper management and philosophy but how quickly things change when you become another AA #. Current and past associates will know what I mean by that comment.