Management could communicate more ahead of time what upcoming plans are so that employees know that concerns are being addressed.
The agency is in a growth stage, which is typically messy as there are still processes to be added or updated, more resources needed, and restructuring of departments and roles. But a growth stage company also means more opportunity as new roles and leadership roles get added.
If you're not up for the challenges and hard work of a growth stage company (that comes with rewards for those that work hard and keep a positive attitude), then you may want to choose a larger company to work for.