Pros
Petplan truly cares about their customers and employees. I have worked in several call centers and absolutely no call center compares to Petplan. Working in a call center can become draining but Petplan is always trying to keep things fun and interesting by having competitions, parties, etc. Employees are also rewarded when individual and/or department goals are met. As companies quickly grow they sometimes lose focus on the importance of the moral within the company and Petplan certainly has not lost focus on taking care of their customers. They care about a work/life balance and will always work with you when time off is requested. My supervisors/managers are the absolute best- no matter how busy they are they are always there when you have a question. Since I am part-time I probably have more questions than normal and I never feel like I can’t ask a question. Some other positives are bringing your pets to work, working from home, work food/candy, fun environment and MANY more.
Another positive is the pay—I am happy with the amount I am paid. I feel as though my salary is within or above industry standards for a customer care representative (Happiness Manager). Also, anyone who works after noon receives a 10% shift differential. And there are always ways to receive gift cards which is a nice bonus.
I was not truly looking for a part-time job until I applied to Petplan and the only reason I still have a part-time job is because of how awesome it is to work for Petplan.
Cons
The only con I have would be in regards to the system/program we use—but I know they are in the processes of fixing it.
