Fifth Third reviews

3.6

60% would recommend to a friend

(4,126 total reviews)

Tim Spence

68% approve of CEO

59% positive business outlook

Fifth Third has an employee rating of 3.6 out of 5 stars, based on 4,126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fifth Third employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Jan 17, 2011
Recommend
CEO approval
Business Outlook

Pros

wages seem competitive, opportunity for people new to banking to gain experience, ability to transfer between lines of business after 12 months

Cons

-individual customer transactions can sometimes take up to 30 minutes -having to sometimes count thousands and thousands of dollars all day -faulty equipment -stressing of sales above all else, even holding up lines -little positive feedback from management unless you have a closed sale -sales goals that are way too high -majority of customers don't want to be sold to, are ignorant, abusive, or have everything -same sales goals for each market, despite big differences in customer attitudes between markets -10+ hour days sometimes -CSRs having to track down various financial people to inquire on referral/sales status -Bankers and other financial people often turn down legitimate referrals from teller line because they wanted a bigger sale. -Bankers and other financial people often let teller/csr referral clients walk away or don't report closed sales to management, therefore denying the teller/csr a sale. -lack of oversight over bankers and other financial people in regard to their interaction with tellers/csrs and referrals. -If your center is busy, it is almost impossible to find time to do online things, referral stuff, paper/computer work, or anything beyond teller work -lots of individual policies, procedures, etc, to remember

2.0
Jan 8, 2011
Recommend
CEO approval
Business Outlook

Pros

The best part of working for one of the branches were the people that you worked with. One manager was very negative to members of the team. However you become close to the people that you work with.

Cons

Rules are not universally enforced. They will introduce new procedures then two weeks later decide that they what things back the way they were before. It is very frustrating, and they only see the sales aspect, customers have to wait for you to sell them something, they do not care if the customer has to wait.

4.0
Dec 6, 2010
Recommend
CEO approval
Business Outlook

Pros

There is strong communication between employers and employees and for the most part, everyone is treated with respect. There is some separation between the banking side and the customer service side, but as said before, there is still respect as one side cannot operate without the other.

Cons

Once you have learned the tasks of a specific role, they general attitude is that you will continue to stay in that position and become an expert in that role. There is very little room to grow and less room to transfer.

Viewing 3979 - 3981 of 4,126 Reviews

Glassdoor has 4,345 Fifth Third reviews submitted anonymously by Fifth Third employees. Read employee reviews and ratings on Glassdoor to decide if Fifth Third is right for you.