Fifth Third reviews

1: Point structure just changed for 2014 and it is much worse than what it was. Feels like we're not helping customers anymore because they only focus on "transitioning" the customer from the front line to the back offices where the PB's can have conversations with customers. People transition customers for the smallest things that we can do on the teller line just to get points. It's sad but we have to. 2: Micromanaging is quite common. It needs to stop. We all know what we're doing. 3: Daily "huddles" are good to get new ideas and products out there and let the CSR's know what's new, but they're soo repetitive. CSR's know what we're doing. Don't insult us please! 4: Now have a cap on how much commission you can earn on one customer. That is not fair and not good for employee morale and drive! 5: Too many office favorites. Some lack attention because they're average. Feels like they only want the best people and the rest fall into another category.

Drilled about sales numbers and phone calls made/appointments. You're penalized or written up if appointments don't show up to the office! Watch out when management changes because if you don't kiss butt, then they WILL GET YOU OUT! My manager would ask co workers who Im speking to on the phone, why im on the phone with a customer for so long, what internet sites im using to gather info or leisurely look at and counseled me because some customers were "cool with me!" Required to stay extra hours and don't get paid overtime, they will just adjust your time card if you try so don't dnt even try to sneak an extra hr in there. No support from upper mngmt nor learning and promotion opportunity. I was the #1 banker in the region for 11 mos straight when a new mngr came in and made me very uncomfortable. When I complained to the regional mngr, I was told to disregard and do my job. Crazy right?! I wldnt recommend this place to someone who has a professional degree. You can do much better.....