Figure Sr. Customer Success Associate reviews

Fluctuations in how busy this department was

There’s no 401k match and promotions outside of the Senior CSA role are extremely stress-inducing and almost too competitive. Making a few mistakes within your tenure can set you way back. Burnout in this role is very real and for lack of better words, it’s not for the weak. Using PTO and sick time is often used against you if you’re wanting to be promoted to a Supervisor position and the occurrence structure leaves little room for understanding that life happens. The hybrid WFH policy is also strict to the point where it’s arbitrary. Figure is not a great place for working parents based solely on their willingness to be flexible. CSAs are often very young and just starting their careers, so that probably explains it. The maternity leave is great, but get ready to burn through your sick time or get an occurrence every time you have to take PTO and request it if it’s not within the 48-hour notice time frame. There are often changes made to the organization that affect CSAs negatively along with the culture. It often becomes too much for a lot of employees, which again, causes mass burnout.