Filevine Implementations reviews

3.7

29% would recommend to a friend

(7 total reviews)
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Ryan Anderson

51% approve of CEO

51% positive business outlook

Reviews by job title

7 reviews
2.0
Sep 10, 2021
Recommend
CEO approval
Business Outlook

Pros

The program and foundation of this company is wonderful. So much potential.

Cons

CONSTANT change. That is never a good thing. You cannot constantly change processes and protocols and not have it effect the client. Too many cooks in the kitchen. They are growing faster than they can handle. Ryan Anderson (CEO) needs to connect with his low totem pole people. The ones who connect direct with the client. How many escalated clients can you have before you do something about it. Customer satisfaction should be number one and unfortunately its not. Word of mouth is everything in this business. They are slowly cutting their feet out from underneath themselves.

1.0
May 31, 2021

Toxic Culture

Recommend
CEO approval
Business Outlook

Pros

Amazing core values, if the company could only keep true to them. The CEO has a good heart and he really does want this company to have a positive impact on people's lives. The product itself is does speak to that. Like any product, it has areas it can improve on, but it's a solid product and the team behind building it is incredible. Most employees work really hard and are really great people.

Cons

1. The culture is incredibly toxic. This company is at war with itself. I want to emphasize the difference between company core values and culture. The core values want to be great, but the internal culture is truly toxic. There are a lot of employees in operations that don't last much more than a year. If you are part of the favorite group, you have a chance of making it a little longer, but eventually most people will burn out. 2. I realize this sounds coo coo for coco puffs, but this is an emotionally abusive company. 3. Work life "harmony" doesn't exist. 4. Employees are not valued. 5. No matter how hard you work, how good you are at what you do, how well you communicate with leadership and/or clients, you will always be a failure. 6. Leadership has massive ego issues. 7. Leadership is hypocritical. 8. Clients, usually attorneys that know how to be mean, will almost always be escalated and Implementation Consultants are on the front line of that wrath. Rather than supporting staff and actually facing the issue, leadership throws a temp bandaid on and may just provide the client a credit. 9. S**t rolls downhill. I could go on, but the core issue is that culture is toxic. Buyer beware! Operation leadership has some significant core issues. They need to face their own failures before any change in culture will even begin to happen. There are certain levels of leadership that are egotistical and arrogant, and this means that a solution to the culture issues is not really within sight at this time. This company will implode if leadership doesn't make changes within themselves.

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Filevine Response
4y
Thank you for sharing your experience with us. We take feedback like this very seriously, and are deeply sorry to hear that this was your experience. This type of behavior is not in line with the Filevine core values. While we strive to provide an elevated employee experience, as a growing company we are still learning and understand that there will always be room for growth. We will be sure to connect with leadership regarding your concerns as part of our continual efforts to make Filevine the best it can be. Please reach out directly to Human Resources if you would like to discuss your experiences further.
5.0
Jan 14, 2021
Recommend
CEO approval
Business Outlook

Pros

I worked as an implementation consultant at Filevine. Filevine has a beautiful new office in the Sugarhouse are of Salt Lake City with an open desk type of seating. The company is only 6 years old and has been growing at a crazy pace due to the COVID pandemic and need to update for law firms to go paper-less. Employees have an awesome opportunity to grow quickly within the company and make decisions that will shape the future of the company. My favorite part about working at Filevine was the fact that I felt valued by the company with the benefits, vacation policy and work load. In addition, Filevine co-workers are some of the most fun, hard-working, and helpful team members. Would absolutely recommend this company if you are excited about helping out an awesome company and software.

Cons

I can't think of any Cons.

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