It's sad how far this company has fallen from "grace", if you will. Filevine is a poor place to work. Employees are exploited at every turn, particularly in my department. With the removal of CSM's, my job is now an inside sales rep AND a CSM and I don't have the bandwidth for both. And since my job is only measured by how much money I bring into to this organization, I have no incentive to support my customers.
And yet, if I don't support my customers, I cannot adequately sell to them because they hate Filevine (due to the lack of support).
You've exploited the account management team for far too long, underpaying us all along the way. It's now going to come back to bite them as their beloved account management team will be leaving for other jobs after 2 consecutive record breaking years.
I sincerely hope that these departures of some of your best salespeople helps you realize the importance of CSM's and support motions that actually support the customers, instead of placing the middleman role on our shoulders. It's despicable how you've expected this of us with no pay raises (in fact, pay decreases).
This company is on an all out sprint” (literally a phrase they use here) to get public and they are willing to exploit their employees to do so.
Hopefully, Ryan Anderson recognizes his hubris and this company decides to make some changes that take it in the right direction. The product is fantastic and the people making and supporting the product are wonderful.
A sad example of how poor leadership can kill motivation, culture, and the work ethic of fantastic employees.
