Little to No room for growth! Promote Skills not Longevity!
Pros
Ok pay, starting to get more benefit options, 10 days PTO, separate Vacation based on years at the company, most of the employees are great to work with. Inflation bonuses were given several times throughout the pandemic. A 10% across the board raise was also given to most all employees in 2021. No raises were given after that, just bonuses. When raises are given annually they are generous in comparison to other companies. They do give a generous 401K match up to $7K, that depends on the performance of the company each year. The VP of System Support is awesome. Very personable. Talks to you as a person.
Cons
Pay is less than average … was told by my manager I am not paid enough, managers have no say in your salary or bonuses, multiple people who you don’t have daily, weekly or monthly interaction with have say in your annual reviews, there is a section in your self review that asks what can the company or your manger do to make your job easier when you answer they don’t give you an answer back that is helpful or have some excuses why you can’t have what you requested… NOT very helpful why fill it out if it won’t be addressed or they won’t make accommodations to help you!! You ask for tools to help make your job better to improve customer service, but it goes on deaf ears. Told when getting an annual review that they never give Exceptional ratings, but they expect you to be exceptional. There is no rhyme or reason to raises or bonuses on your review. Benefit out of pocket is outrageous ($6350 per person). Your salaried but they watch your time down to the minute. Can only take PTO in 4 or 8 hour increments. Some managers spew back the employee handbook as an answer instead of talking to you or working out a solution. You’re required to be in the office 3 days and WFH 2 days, but new hires cannot WFH until they complete 6 months at the company, if you take PTO during that week that counts as your WFH day. There has been about a 50% turnover rate in the last 2-3 years.
