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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

64% would recommend to a friend

(341 total reviews)
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Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

Reviews by job title

341 reviews

Reviews about "Compensation"

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1.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Although female-led, effective leadership is largely absent. Office culture is unfocused, with conversations often centered on non-work topics, which affects productivity. Client satisfaction is emphasized but rarely reflected in practice.

Cons

First Citizens is a highly bureaucratic and disorganized company. Leadership is mainly long-tenured employees who resist change, resulting in unclear direction, poor communication, and minimal accountability. Technology often fails to support daily operations. The firm struggles to hire and retain qualified professionals, which impacts client service. Many clients are in smaller markets, highlighting internal inefficiencies. Overall, the company rewards longevity over performance. Those seeking structure, clear leadership, and a results-driven environment may find this organization challenging.

Viewing 28 - 30 of 341 Reviews

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