Training- FCB needs a training class. Especially in the call center. There is a high turnover rate so when they get new people and they call us (branch support) they have no idea what the customer is talking about. It’s constant holding on the phone with us and the customers. Training also needs to be done throughout the bank as a whole especially the branches. I can not tell u how many times I’ve spoken to branch managers that had no idea on what to do, & I understand why most of them do not want to look through a “manual.”
Management- I had a poor supervisor. She was always gone to meetings. She never had time to train. She constantly made broken promises to me about doing overviews, even after I was there for years and new people came and gone. They had their overview but not me. So much favoritism.
Errors- If you make and error point it’s literally like World War III!!! My supervisor made me feel terrible about errors, like I was walking on eggshells.
Process Improvement- the process improvement team needs to listen more to the employees. Since the new phone system “Pure Connect” took place, only 2 to 3 people on a team were on calls and that made it very unfair and without extra pay.
HR- I felt like HR took my supervisors side with my case. And with that came secret retaliation which led to my departure. I couldn’t feel like I could talk to them at all in CONFIDENTIALITY.
