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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      65% would recommend to a friend

      (1,368 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,368 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      4.0
      Oct 10, 2017

      Financial Relationship Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The market leaders really support their workers if you show effort. They care about your growth and want you to succeed.

      Cons

      Still a good old boys bank.

      3.0
      Sep 19, 2017

      Room to advance, but no real concern for employees

      Csr2
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is available for all facets of the bank, you can move up and around the company with relative ease, pay is comparable (and sometimes higher) than similar sized banks, and the schedule is set with 40 hours, so you always know what to expect. PTO is generous, and earned quickly.

      Cons

      The company overall puts the emphasis on sales and not on service. You are expected to meet sales goals that are out of reach, and the pressure is very high to make every conversation result in a sale, but sometimes at the expense of what your customer really needs. The corporate business model also closes branches without much concern for the customers or staff that are affected.

      5.0
      Aug 28, 2017

      It is a great job!

      Service sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started working at First Citizens earlier this summer between my spring and fall semester. I learned a lot about the banking industry, and its culture. Anytime I would need help, there was always someone willing to assist me. I am very pleased with the company.

      Cons

      No cons towards the company.

      Viewing 334 - 336 of 1,368 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,509 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.